Yes, unlocking phones is legal in Massachusetts under federal law, but carriers must comply with state-specific consumer protection rules. The Massachusetts Attorney General’s Office enforces 2023 regulations requiring carriers to unlock devices upon request if the contract terms are fulfilled, with penalties for non-compliance. The state aligns with the 2014 federal Unlocking Consumer Choice and Wireless Competition Act but imposes stricter transparency mandates.
Key Regulations for Unlocking Phones in Massachusetts
- Carrier Obligations: Under 940 CMR 8.00, carriers must unlock phones within two business days of a valid request if the device is fully paid, the contract is terminated, or the account is in good standing. Failure to comply triggers fines up to $5,000 per violation.
- Prepaid Devices: For prepaid phones, carriers must unlock devices after 12 months of active service or immediately upon request if the device is fully paid, per Massachusetts Division of Banks guidance.
- Consumer Notifications: Carriers must provide written notice of unlocking policies at point of sale and upon request, including eligibility criteria and processing timelines. Violations may result in enforcement actions by the AG’s Office.